Terms and Conditions

Welcome to Australian Rewards Club (referred to as "ARC", "we", "us", or "our"). By accessing or using our website, services, or purchasing a membership, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully.

1. Company Information

• Name: Australian Rewards Group Pty Ltd
• ACN: 651 431 471
• ABN: 36 651 431 471
• Website: www.australianrewardsclub.com.au
• License Number: TP/03117
• Email: hello@australianrewardsclub.com.au

2. Eligibility

To become a member of ARC, you must:

• Be at least 18 years old
• Be a legal resident of Australia
• Agree to comply with these Terms and all applicable laws and regulations

Exclusions:

This offer is available to residents of all Australian states and territories excluding the Australian Capital Territory (ACT) and South Australia (SA), due to applicable permit restrictions. It is the sole responsibility of the customer to consult their respective state or territory's eligibility requirements prior to making a purchase. By proceeding with a purchase, the customer acknowledges that they have read, understood, and accepted these terms, and confirms their eligibility to participate.

3. Membership Types

ARC offers three types of packages:

a. Major Giveaway One-Time Packages:

• Single purchase providing entries into the monthly Major Giveaway Competition only
• Access to the Cashback Rewards Program
• Entries credited immediately upon payment
• Valid for current Major Giveaway period only
• Do not provide entries into Mini Draws

b. Mini Draw One-Time Packages:

• Single purchase providing entries into specific Mini Draw Competitions only
• Access to the Cashback Rewards Program
• Entries credited immediately upon payment
• Valid for the specific Mini Draw designated at purchase only
• Do not provide entries into Major Giveaways
• Clearly labeled as "Mini Draw" at time of purchase on website and in confirmation email

c. Member Packages (Monthly Subscription):

• Recurring monthly billing (Silver, Gold, Platinum tiers)
• Provide member entries into both monthly Major Giveaway Competitions and Mini Draw Competitions
• Ongoing access to the Cashback Rewards Program
• "Per giveaway" means per calendar month

Package Details: Entry numbers, pricing, and benefits for each package type are displayed on the website at time of purchase and confirmed via email.

Important: Major Giveaway One-Time Packages and Mini Draw One-Time Packages are competition-specific. One-Time Package entries do not transfer between competition types. Member Package entries apply to both Major Giveaway and Mini Draw competitions. Purchase confirmations clearly specify which competition type applies.

4. Membership Fees and Billing

• Membership fees are outlined on our website and are non-refundable once purchased
• One-Time Packages are charged once for the chosen duration
• Member Packages are billed on a recurring basis according to the chosen tier
• You are responsible for maintaining accurate and up-to-date payment information
• ARC reserves the right to change membership fees or plans at any time, with reasonable notice provided to members

Billing Exception: If your billing cycle falls on the 18th, 19th, or 20th of any given month, you will be charged on the 17th instead. This is to give you sufficient time to sort out your payment and ensure eligibility for the upcoming monthly free giveaway.

5. Competition Entries

5.1 Entry Allocation:

• Major Giveaway One-Time Packages: Entries for current Major Giveaway only
• Mini Draw One-Time Packages: Entries for designated Mini Draw only
• Member Packages: Monthly member entries apply to both Major Giveaway and Mini Draw competitions
• Additional entries may be offered via promotions, referrals, or free entry methods

5.2 Entry Limits:

Entry limits specified in each competition's terms and conditions.

5.3 Entry Validity:

• Member Package entries are carried forward from month to month as long as the subscription remains active
• One-Time Package entries (both Major Giveaway and Mini Draw) do not carry forward and are valid only for the specific competition designated at time of purchase
• Upon membership cancellation or suspension, entries already credited remain valid for the current draw only
• Suspended memberships may be eligible for entry restoration upon reactivation in accordance with Section 5.10

5.4 Repeat Winner Restriction:

• First Prize Winners cannot win another ARC giveaway for 10 months from date of win
• May still enter but entries ineligible for prize selection during exclusion period

5.5 Employee Exclusion:

ARC employees and immediate family (spouse, de facto partner, child, sibling) ineligible.

5.6 Entry Adjustments:

• ARC may adjust entries to correct errors or as compensation
• Where feasible, errors rectified rather than entries cancelled

5.7 Competition Disruption:

If competition impacted by system failure or force majeure, ARC may re-run using existing entries or transfer entries to equivalent future competition.

5.8 Competition-Specific Terms:

• Each competition has separate terms and conditions
• Review competition-specific terms in addition to these general terms

5.9 Technical Failures and Notification Delays:

ARC is not liable for delays or failures in sending notifications, communications, or promotional messages due to technical issues, system failures, or third-party service provider disruptions. Reasonable efforts will be made to rectify issues and communicate with affected members. Members should contact hello@australianrewardsclub.com.au for assistance.

5.10 Entry Restoration for Re-activated Memberships:

If a Member Package subscription is suspended due to payment failure and reactivated within 90 days:

• Member entries during suspension may be restored at ARC's discretion
• Subject to payment verification and account standing
• Requests for restoration must be made within 7 days of reactivation
• Applies only to standard monthly member entries (not promotional)
• One-Time Package entries are not eligible for restoration
• ARC may decline restoration in cases of repeated payment failure, fraud, or abuse

6. Cashback Rewards Program

6.1 Earning Cashback Rewards

Cashback Reward means the specified percentage of a purchase amount that is credited to a member's account when making an eligible purchase.

Members of Australian Rewards Club may earn Cashback Rewards on qualifying purchases made from participating retail stores accessed exclusively through the Australian Rewards Club platform (the Cashback Rewards Program).

Cashback Rewards are earned when a member clicks through a cashback-enabled link on the Australian Rewards Club website or application and completes a qualifying purchase at a participating store.

The value of the Cashback Reward will vary depending on the participating store and the applicable rate displayed at the time of the transaction.

6.2 Eligibility for Cashback Rewards

To be eligible to earn Cashback Reward, members must:

• access the participating store via the Australian Rewards Club platform using the designated cashback tracking links;
• complete a qualifying purchase in accordance with the participating store's terms and conditions;
• ensure that cookies and tracking are enabled on their browser or device at the time of the transaction; and
• not use any coupon codes, discount codes, or promotional offers that are not expressly authorised by Australian Rewards Club in conjunction with the Cashback Reward offer.

It is the sole responsibility of the member to confirm their eligibility to participate in the Cashback Rewards Program prior to making any qualifying purchase.

Members who do not meet the eligibility requirements are not entitled to earn, accumulate, or withdraw cashback rewards, and any cashback credited to an ineligible member's account may be forfeited without notice.

Australian Rewards Group Pty Ltd does not guarantee that cashback will be awarded on every transaction, as cashback eligibility is subject to confirmation by the participating store and compliance with applicable merchant policies.

6.3 Cashback Status Definitions

For the purposes of this Cashback Rewards Program, the following cashback status definitions apply:

"Pending" means the cashback status indicating that an eligible Cashback Reward transaction has been registered with Australian Rewards Club. Pending status has not yet been confirmed by the participating store and is not yet available for withdrawal or use by the member. A pending Cashback Reward may be adjusted, reduced, or cancelled if the participating store does not confirm the transaction or if the transaction is subsequently returned, refunded, or cancelled.

"Available" means the cashback status indicating that Australian Rewards Group Pty Ltd has received confirmation and payment of the Cashback Reward from the participating store and the Cashback Reward amount will be credited to the member's account. Once cashback reaches Available status, it is finalised and eligible for withdrawal or use in accordance with these Terms.

Members acknowledge that there may be a delay between the date of a qualifying purchase and the date that cashback moves from Pending to Available status. This delay is dependent upon the participating store's confirmation and payment processes, which are outside the control of Australian Rewards Group Pty Ltd.

6.4 Withdrawing or Using Cashback

Members may use available Cashback that has reached Available status, as defined in clause 6.3, in the following ways, subject to the terms of this clause and any applicable limitations:

Withdrawing Cashback

• Members may request withdrawal of Available Cashback to their nominated Australian bank account, provided that the withdrawal amount is at least twenty Australian dollars (AUD $20) and does not exceed the total available Cashback balance in their account.
• Withdrawals to a bank account will be processed by Australian Rewards Group Pty Ltd within a reasonable period after receipt of a valid request, typically within ten (10) business days, subject to verification and compliance with any applicable banking or regulatory requirements.
• Members must provide accurate and current bank account details, and Australian Rewards Group Pty Ltd reserves the right to charge administrative fees for withdrawals if notified in advance through the platform.
• Any withdrawal requests below the minimum amount of AUD $20 will not be processed and the Cashback will remain available for future use or alternative redemption options.

Using Cashback to Purchase ARC Packages

• Members may also use Available Cashback to purchase Australian Rewards Club packages offered through the Australian Rewards Club platform, as described in clause 3.
• Such purchases may be made at any time when sufficient available Cashback is held in the member's account to cover the full cost of the selected package, with no minimum redemption amount required for this option.
• The purchase will be processed immediately upon confirmation, and the relevant Cashback amount will be deducted from the member's available balance. Packages purchased using Cashback are subject to the specific terms and conditions applicable to those packages, and no refunds or reversals will be available once the purchase is completed.

Other Uses

• In addition, subject to future implementation of this feature by Australian Rewards Group Pty Ltd, members may be able to use Available Cashback to make qualifying purchases directly at other participating merchants within the Cashback Rewards Program. If this functionality is made available, this redemption option will allow members to apply their available Cashback as a credit towards eligible transactions at such merchants. Until this feature is available, members will be notified through the platform, and in the interim, Cashback may only be redeemed via bank withdrawal or package purchases as outlined above.

All Cashback redemptions under this clause are subject to the member having sufficient cleared Available Cashback in their account at the time of redemption. Cashback is non-transferable, cannot be exchanged for cash equivalents outside the permitted withdrawal process, and cannot be combined or pooled across multiple member accounts.

Australian Rewards Group Pty Ltd may, at its sole discretion, vary, restrict, suspend, or decline any Cashback redemption request if it suspects misuse, fraud, abuse, or any breach of these Terms and Conditions, including but not limited to attempts to circumvent minimum thresholds or eligibility rules. In such cases, Australian Rewards Group Pty Ltd may forfeit the relevant Cashback without liability and may suspend or terminate the member's access to the Cashback Rewards Program.

Members acknowledge that all redemptions are final, and no further claims will be entertained once processed, except in cases of proven technical error by Australian Rewards Group Pty Ltd. For the avoidance of doubt, pending Cashback cannot be used for any redemption until it reaches Available status.

6.5 Member Obligations and Shopper Rules

By participating in the Cashback Rewards Program, members agree to the following mandatory rules:

• Australian Rewards Group Pty Ltd is solely responsible for distributing Cashback Rewards to members, and members acknowledge that any third-party technology providers or affiliate networks engaged by Australian Rewards Group Pty Ltd shall have no liability to members for the payment or non-payment of a Cashback Reward.
• It is a violation of these Terms to create duplicate accounts. Each member is permitted to hold only one account with Australian Rewards Club. Multiple accounts bearing the same name, address, email address, payment details, or other identifying features may be flagged as fraudulent activity. Fraudulent activity includes, but is not limited to, engaging in a pattern of returning products after the corresponding Cashback Reward has been credited, making fraudulent referrals, and creating multiple accounts.
• Members are responsible for maintaining and protecting their password and login credentials and are fully responsible for all activities that occur using their account (login activity or otherwise). Members agree to immediately notify Australian Rewards Group Pty Ltd of any unauthorised use of their account or any other breach of security, and to ensure that they log out of their account at the end of each session.

Any violation of these provisions may result in the suspension or termination of the member's account (including any duplicate accounts), together with the forfeiture of all Cashback Rewards attributable to such accounts.

Australian Rewards Group Pty Ltd reserves the right to rescind any cashback, bar further Cashback Reward, and terminate or suspend any member's account that it may, in its sole discretion, deem suspicious, abusive, unethical, fraudulent, or otherwise in violation of these Terms, merchant policies, or any applicable law.

All decisions of Australian Rewards Group Pty Ltd are final.

6.6 Missing Cashback Investigations

If a member believes that a Cashback Reward has not been correctly tracked or credited for a qualifying purchase, the member may submit a missing Cashback Reward claim to Australian Rewards Group Pty Ltd for investigation.

Please note that factors including, but not limited to, the use of unauthorised coupon codes, failure to complete a transaction through the designated tracking link, product returns, order cancellations, or breach of merchant promotional rules may result in cashback being declined or revoked. If this is determined to be the case, any alleged missing cashback will not be credited.

Missing Cashback Reward claims (Claims) must be submitted no later than three (3) months from the date of the transaction in question. Claims submitted after this period will not be accepted and Australian Rewards Group Pty Ltd shall have no obligation to investigate or credit Cashback Rewards for such Claims.

When submitting a Claim, members must provide all relevant transaction details, including the date of purchase, the participating store name, the order number or transaction reference, and the approximate purchase amount.

Upon receipt of a valid Claim, Australian Rewards Group Pty Ltd will investigate with the relevant participating store. Members acknowledge that investigations may take up to six (6) months from the date the investigation commences. If, within this six-month period, the participating store is unable to confirm the cashback eligibility of the transaction in question and Australian Rewards Group Pty Ltd receives no funds in respect of the transaction, Australian Rewards Group Pty Ltd may close the investigation and the respective Claim. Members will be notified of the outcome of any investigation.

For any further queries regarding the Cashback Rewards Program, please email: hello@australianrewardsclub.com.au.