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Privacy Policy

1. Introduction

Australian Rewards Club (“we”, “our”, or “us”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles  (APPs), and other applicable Australian laws.

This Privacy Policy outlines how we collect, use, disclose, store, and handle your personal information. By using our services, website, or participating in our loyalty program, you consent to the terms outlined in this policy.

      2. Collection of Personal Information
      We collect personal information to provide and manage our services effectively. The types of personal information we may collect include:
      • Full name
      • Email address
      • Phone number
      • Date of birth
      • Gender (if voluntarily provided)
      • Payment and transaction details
      • Loyalty program participation and redemption history
      • Account login details and preferences
      • Feedback, reviews, and responses to surveys
      • Information provided through contact forms, email, or customer service
      • Website usage data (IP address, browser type, device ID, cookies)
      We may also collect sensitive information if required for specific services, but only with your express consent and in accordance with the APPs.
      How We Collect Information:
      • Directly from you when you sign up, fill out forms, or communicate with us.
      • Automatically when you use our website or digital services.
      • From third party service providers and partners (e.g., payment processors, analytical tools).
      3. Use of Personal Information
      We use your personal information for purposes including:
      • Registering and managing your membership.
      • Providing access to discounts, benefits, and rewards.
      • Processing payments and transactions.
      • Sending service updates and administrative emails.
      • Conducting promotions, surveys, and competitions.
      • Personalising offers and user experience.
      • Improving our services and website functionality.
      • Conducting internal analytics and reporting.
      • Meeting legal and regulatory obligations.
      We will not use your personal information for purposes other than those stated without your consent, unless permitted or required by law.
        4. Disclosure of Personal Information
        We may disclose your personal information to:
        • Our employees, contractors, and related entities.
        • Third-party service providers such as payment gateways, IT providers, mailing houses, and analytics companies.
        • Marketing and advertising partners (with your consent).
        • Regulators, law enforcement agencies, and government bodies if required by law.
        • Other parties where you have provided consent.
          5. Overseas Disclosure
          Your personal information may be disclosed to service providers located outside Australia, including in countries such as the United States, Singapore, and European Union member states. Where we disclose information overseas, we take reasonable steps to ensure these parties comply with the APPs or equivalent privacy protections.
              6. Cookies and Tracking Technologies
              Our website uses cookies and similar technologies to collect usage data and improve your experience. Cookies help us:
              • Recognise returning users.
              • Track website performance and visitor preferences.
              • Deliver targeted advertising (with your consent).
              You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
                7. Direct Marketing
                We may use your personal information to send you promotional content and updates about our services. You may opt out of marketing communications at any time by:
                • Clicking the “unsubscribe” link in our emails.
                • Updating your preferences in your account settings.
                • Contacting us directly.
                We do not sell or rent your personal information to third parties for marketing.
                  8. Data Security and Retention
                  We implement a range of security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:
                  • Secure data storage systems
                  • Firewalls and encryption
                  • Access controls and staff training.
                  We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. When no longer required, we securely destroy or anonymise personal information.
                    9. Access and Correction
                    You have the right to request access to the personal information we hold about you and to request corrections if inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in Section 11.
                    We will respond to access and correction requests within a reasonable timeframe and may charge a reasonable administrative fee.
                        10. Notifiable Data Breaches
                        In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OIAC) in accordance with the Notifiable Data Breaches (NDB) scheme.
                            11. Children’s Privacy
                            Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.
                                12. Contacting Us
                                If you have questions, concerns, or complaints, contact our Privacy Officer:
                                Privacy Officer
                                Australian Rewards Club
                                Melbourne VIC 3000, Australia
                                Email: hello@australianrewardsclub.com.au
                                  We will respond to the complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
                                  Office of the Australian Information Commissioner (OAIC)
                                  Phone: 1300 363 992
                                  Website: www.oaic.gov.au
                                    13. Changes to this Policy
                                    We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most recent vision will always be available on our website. We recommend reviewing it periodically.
                                        14. Policy Review
                                        This policy is reviewed annually and updated as necessary to ensure ongoing compliance with Australian Privacy Laws and evolving business practices.